We want your shopping experience to be smooth and stress‑free. Here’s an easy‑to‑understand overview of how shipping, returns, and refunds work on Backyard Relaxing.
Whenever you need help, have a question, or want to report an issue, please visit our Contact Us page on our website.
Orders are processed as they are received. Each product page shows the supplier’s typical processing and shipping expectations.
If your order has not shipped within a reasonable period, you may request a full refund through our Contact Us page.
If your order hasn’t shipped yet, you can request cancellation through the Contact Us page. If the supplier does not respond within a reasonable time, we’ll step in to help.
Once your order has shipped, cancellation is no longer guaranteed — but you can still request help through the Contact Us page.
If the tracking number doesn’t work and the supplier cannot correct it, we’ll refund your order. Just reach out through the Contact Us page.
If tracking does not update for an extended period, you may request a refund through the Contact Us page.
If your package is significantly past the estimated delivery window, you may request a refund through the Contact Us page.
If you entered the wrong address:
Before shipment: Contact us through the Contact Us page and we’ll try to help update it.
After shipment: You’ll need to contact the carrier directly.
If the package is delivered to the wrong address, you may return it at your own cost. If the item comes back in good condition, you can receive a refund or pay for redelivery.
If your order arrives damaged, defective, or not as described:
Submit a return or refund request through the Contact Us page.
Include clear photos or videos showing the issue.
The supplier will review your request.
If your claim is approved:
If a return is required: You’ll receive a prepaid return label.
If no return is needed: You’ll receive a refund.
If you want a replacement: It will be shipped if the item is in stock.
Some suppliers accept returns for non‑defective items, and some do not. If allowed:
You pay the return shipping.
A restocking fee may apply (up to 35% of the order total).
Check the product page for each item’s return policy. If you’re unsure, reach out through the Contact Us page.
Refunds are issued to your original payment method. Once approved, refunds are processed as quickly as possible.
If you have questions about a refund, visit the Contact Us page.
Some items cannot be returned, including:
Personalized or custom items
Perishable goods
Digital items
Items marked “final sale”
Certain hygiene‑sensitive items (e.g., opened bedding)
Check the product page for details or contact us through the Contact Us page.
Backyard Relaxing does not manufacture products. Any warranty offered comes directly from the supplier.
If you need help with a warranty claim, reach out through the Contact Us page.
If you’re not satisfied with a supplier’s solution, you can open a dispute with us through the Contact Us page. We’ll review the situation and help reach a fair resolution.
For any questions, concerns, or issues, please visit our Contact Us page on our website. We’re here to help.
